We received coupons in the mail recently and decided to head over to our local Swiss Chalet (1 Henderson Drive, Aurora, Ontario)
The coupons included:
1. Two can dine for $13.99 (Basically 2 quarter chicken dinners) but was only valid for Monday to Thursday.
2. 20% off 2 piece Fish & Chips valid only Monday to Friday...Never had Fish & Chips with Swiss Chalet. They are not known for Fish & Chips.
3. $2.00 off the purchase of a Family Pack (we went for this).
4. $3.00 off a Quarter Chicken and Half Rack of Ribs Combo. We thought about using this but a 20 minute wait in the dining room for a seat when there was already a table for two open and not used seemed ridiculous.
So we went for #3 above on the Harvey's side. The Harveys side serves Swiss Chalet take out but has the regular fast food seating of a traditional Harveys.
The Order: Swiss chalet Family Pack (2 fries, 1 coleslaw, 1 corn) and two cokes
We ordered the Family Pack at 5:50 P.M., but did not have the food in hand until 6:00 P.M. Swiss Chalet has a way of providing poor service times. Apparently I'm a fool. Harvey's and Swiss Chalet promise fast efficient take out service with the pimply faced teenaged staff running around wearing hair nets. But when it comes time to deliver chicken and sides that they have based their business on for an eternity, they fail. I was fooled into believing I could get my simple food order in five minutes or less.
Nonetheless, the food was of usual Swiss Chalet quality (perfect temperature and preparation). Really nothing to complain about there.
Later I filled out the Customer Satisfaction survey. My receipt said "Tell Us How We Did Today for a chance to win a * $500 HARVEY'S CARD *" So I went to the Harvey's feedback website indicated on the receipt. Within about two steps completed on the survey I was switched from Harvey's to the Swiss Chalet feedback. I soldiered on to completion where out of the blue I was given a survey code for "a free soup, salad or perogies with the purchase of an entree during your next visit to Swiss Chalet." Um....what happenned to my chance of winning a "* $500 HARVEY'S CARD *"
Oh but wait, there is a chance for a "$500 Swiss Chalet Gift Card" if I spend another 2 minutes filling out yet another online survey. I've been through this before already with believing I could get my food quickly and efficently and then fooled again into believing I had a chance at a "* $500 HARVEY'S CARD *". So I refused to go along as I'd been burnt at least once by Harvey's / Swiss Chalet.
Apparently this is false advertising, I never stood a chance at winning a Harvey's gift card as no where did it say I had one or not. Does this mean I could still win a Harvey's gift card? I won't keep my hopes up as I've been fooled too many times on this visit.
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