Tuesday, October 11, 2011

No Promenading at Swiss Chalet

Swiss Chalet Rotisserie & Grill on UrbanspoonToday for lunch I headed over to Swiss Chalet (7700 Bathurst Street, Vaughan) to have lunch with coworkers, a table of 20.

When we arrived the place was empty except for a lone elderly lady having a nice quiet lunch by herself. 

We were seated almost immediately after some table shuffling and assigned us two waitresses to our group who took our drink orders pretty quickly.  Once the drinks were delivered to our table, the food order was taken.

My Order: Quarter Chicken Dark Meat with Steamed Vegetables with a multigrain roll.

The food showed up fifteen minutes later which with this large number of orders was impressive.  But things started to slide from there. 

My order showed up with scant amount of vegetables and a white roll instead of the aformentioned multigrain role.  The vegetables tasted fairly bland and seemed to have been oversteamed at times.  The chicken was dry to the taste and was not the usual delicious chicken one comes to expect from Swiss Chalet.  As well other orders at our table also seemed misdone.

The two servers tried to serve a chicken salad wrap and demanding to know which person ordered it when no one in the party had ordered that item from the menu.  As well the server was not very careful in refilling the water glasses.  She spilled water at least twice on each table. 

The person sitting next to me had to wait ten minutes longer than everyone else even though he ordered a simple Quarter Chicken Dark Meat with a Multigrain roll and Fries.  One would have thought that Swiss Chalet, serving chicken for decades, would be able to serve a simple chicken dinner at the same time as everyone else.  Apparently this was not the case at this location.  

Billing, obviously with the large group, took a while as each person was billed individually. 

Overall the servers seemed ill at ease with their responsibilities despite only twenty people coming in to an empty restaurant.  This despite reservations being made so the restaurant could be prepared for such a large group of people.

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