I visited the new store that opened in the summer of 2014 to find a well stocked store with 100 plus teas lining the wall behind the counter. One employee was carefully removing each tin one at a time and dusting the shelving. She saw me approach the counter and stopped dusting.
She got down off the chair she was using to dust and approached the counter with a bright smile on her face asking how she could help. I was there for two things:
First to sign up for the "Frequent Steeper" program. This is DavidsTea customer loyalty program. For signing up for the program customers receive a free cup of tea. Another free cup of tea is given on the day of your birthday. Then once customers reach 100 points they receive so many grams of free tea. Currently 1 point is the equivalent of 1 dollar in sales.
I signed up for the program mainly for the two free teas after sign up. I don't really have a hope in reaching the free tea portion. The main issue with the point system is DavidsTea resets the points balance at the end of each December. Thus, if a customer spends 90 dollars in November, by next January those points are lost and they need to start over.
The next was to try out some tea. I reviewed my options both from the cans lining the wall but also the specials neatly written on the chalk board. I decided to try one of the specials as this was $3.00 (taxes included) instead of the $3.85 for a regular size.
The Order: 1 Santa's Secret Tea.
The tea was poured quite quickly by the excitable guide. Guide? Yes, that is what DavidsTea markets their employees as. Their guides are supposed to guide you through choosing the right tea for you.
The tea was hot and flavourful. Felt like a warm comforting blend for a cold winter day. I guess it could of been a more holiday season themed cup, but Santa's Secret would be perfect even in January long after Christmas has past.
Overall, this DavidsTea location has cheerful, warm and welcoming employees who are willing to help with your tea exploration. Added "specials" are a great way to try a new tea for those, like me, who feel adventurous instead of just having the same old same old.